Return & Refund Policy
Updated at June 8th, 2024
Definitions and key terms
To help explain things as clearly
as possible in this Return & Refund Policy, every time any of these terms
are referenced, are strictly defined as:
- Company:
when this policy mentions a Company, we, us or our, it refers to Kiramo Store,
that is responsible for your information under this Return & Refund
Policy.
- Customer:
 refers to the company, organization or person that signs up to use
the Kiramo Store Service to manage the relationships with your consumers
or service users.
- Device:
A any internet connected device such as a phone, tablet, computer or
any other device that can be used to visit Kiramo Store and use the
services.
- Service:
refers to the service provided by Kiramo Store as described in the
relative terms (if available) and on this platform.
- Website:
Kiramo Store’s site, which can be accessed via this URL:
https://www.kiramostore.com
- You:
a person or entity that is registered with Kiramo Store to use the
Services.
Return & Refund Policy
Thanks for shopping at Kiramo
Store Shop. We appreciate the fact that you like to buy the stuff we build. We also
want to make sure you have a rewarding experience while you are exploring,
evaluating, and purchasing our products.
As with any shopping experience,
there are terms and conditions that apply to transactions at Kiramo Store. We’ll
be as brief as our attorneys will allow. The main thing to remember is that by
placing an order or making a purchase at Kiramo Store, you agree to the terms
set forth below along with Kiramo Store’s Privacy Policy.
If there is something wrong with
the product/service you bought, or if you are not happy with it, you have
unlimited time to issue a refund and return your product/service.
If you would like to return a
product, the only way would be if you follow the next guidelines:
Refunds
We at Kiramo Store , A commit
ourselves to serve our customers with the best products. Every single product
that you choose is thoroughly inspected, checked for defects and packaged with
utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we
may not have the product(s) that you choose in stock, or may face some issues
with our inventory and quality check. In such cases, we may have to cancel your
order. You will be intimated about it in advance so that you don't have to
worry unnecessarily about your order. If you have purchased via Online payment
(not Cash on Delivery), then you will be refunded once our team confirms your
request.
We carry out thorough quality
check before processing the ordered item. We take utmost care while packing the
product. At the same time, we ensure that the packing is good such that the
items won’t get damaged during transit. Please note that Kiramo Store is not
liable for damages that are caused to the items during transit or
transportation.
We will revise your returned
product as soon as we receive it and if it follows the guidelines addressed
above, we will proceed to issue a refund of your purchase. Your refund may take
a couple of days to process but you will be notified when you receive your
money.
Shipping
Kiramo Store is not responsible
for return shipping costs. Every shipping has to be paid by the customer, even
if the item had free shipping, the customer has to pay for the shipping in
return.
Your Consent
By using our website, registering
an account, or making a purchase, you hereby consent to our Return & Refund
Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make
any changes to this document so that they accurately reflect our Service and
policies. Unless otherwise required by law, those changes will be prominently
posted here. Then, if you continue to use the Service, you will be bound by the
updated Return & Refund Policy. If you do not want to agree to this or any
updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, you are not
completely satisfied with any good or service that we provide, don't hesitate
to contact us and we will discuss any of the issues you are going through with
our product.
- Via
Email: info@kiramostore.com
- Via
Phone Number: +255743751735